Returns + Exchanges

Due to the handmade nature of Slow North products, we do not accept online returns or exchanges. If an item arrives damaged in shipping, we will happily process a replacement provided that it is reported within 72 hours of delivery.

Slow North is not responsible for any additional shipping costs incurred for replacements, and we do not assume responsibility for reimbursement or compensation of any returned packages lost in transit without proof of delivery. Read more about about our shipping policy here.

We want you to be happy with every purchase and will do everything we can to ensure your satisfaction. Store credit or replacements may be available to orders placed through our website. Please contact us with your order information for further assistance.

customercare@slownorth.com
Monday - Friday
9 AM - 5 PM Central Standard Time

 

Workshop tickets are non-refundable except in case of workshop cancellation. We do not accept any reschedule/refund requests less than 48 hours in advance. With at least 48 hours advance notice, we may be able to reschedule your ticket for another workshop, but we cannot guarantee this option as it depends on ticket availability.